Q: What Can I Do If I'm Having Trouble With My Order or Accessing the Episodes?

If you are having any issues purchasing the all-access pass, or individual episodes, or have problems accessing or watching the series, contact the Eventive Audience Experience team directly at the following link: https://watch.eventive.org/help?chat=1 (https://watch.eventive.org/help?chat=1)<- go to the "launch live chat support" button at the bottom and explain to them the issue(s) you are having. The audience experience team members at Eventive will then begin working with you on resolving your issue as quickly as possible.

Question 1

Is There a Discount Code?

Accepted Answer

Yes! If you'd like to purchase the series at a discount, enter PSLOYLY to get 20% off.

Question 2

Where Can I Watch the Episodes?

Accepted Answer

The episodes are available exclusively on Eventive with bonus Q&A content.

Each episode is a separate ticket and can be purchased individually.

Visit the following links to access the episodes... 
Finland (http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5iXr1jAFn0cWP115X4rPsqpD8xqSKVCRUbLF7T4-2FiaBo-3DxGK2_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFenRogkiHvtDzpTrqXBPfGav8pNpeI8-2BaJMAHJhA65ZZ6CyzL6PyLl24B2ezJIEshD1BHtUmUHTcnxmjS-2BwiB8mzCNq2017iM5MHk37bJE3hO8Uh-2FGMEYpk7LWiD-2Fc5Yq-2BKrVWMk9wC6JLQ-2BdX-2FBnaXOKUC8Ss7IRbdZkrY314si88r-2BqQKPSPKW5DRolJZ9yl43K-2B-2Fi0vUuzNWfUOELlRm05cDJBSavsbBHQi7wnxIisG6Q8HT0rhMdwrBtnetbpobfI-2BFCFbRyz-2FJpw-2FcZH7dRTDMUXmcWcWhizMgFzdzq)| Aufguss (http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5pMw4V4-2BRLSKwEDPWlBthLlvHkKRIYwdA-2FiXy0rXxD1M-3DLTu5_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFUum4BZzHz0jeGn2PtjX-2FGbIfTWqI22jNNZZqrXK4pSdnrkZfpTez-2FWg3x3hbQ37lK1wuYLwalNZedV2BfjI3ehgDn6NN7vUvHX7O0uWk5e3rcxyj-2Bqwpy-2FcJy6g2vjt2ZpFQ3bc2ki7H334DakTZT8BUOyMIYr3Aiqmulp8eN5UvZhWJCQXoyhjwh1tCkk0-2FBWNvu25liibL-2BjO2xu5JXQ1yBhJucnm-2BYnuLHbvNh8XHhogVkWbEo2zE-2BmcxIGU0sQ-2BQfirfcE3-2B-2F2sDsp3PM0ANLFsK-2BH2ImJRXakOXvAJ)| Russia |(http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5I81fa76bw6MkzRkOUuZrmtwPMUZnqM6bKwHpT8h42zI-3DucCe_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFQnhTsyR5ygOnuCAl6Hv3QVmmHu3sJ-2FF-2BQu6ff0Q-2Fh4oA8D-2Blv0RCn-2FOqhPv826LrX25amtF4wP8qe3C9xRmyRdmqsf8WSecj5CEN6fmM-2F-2FeNsTtvjgWtAlw-2Bi4pJeFNa9mYXPqpbZAYjYYTdnzXCPwPVtHiBuPwFh5hsVby-2FIj0qDci2KpzuK5SJXw1HIG-2BacOS3ng65ZksHxaSItRhI-2BMtPjHl-2FaOdQ7jFC-2FcKLKhn0-2BFr-2FRzgPDszdOMFsiVmNprXGI3LvJyVJ9-2BIfUV2QMjLATVYc1-2F3s7EPaPxLCGdu) Japan (http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5qCWlTS1snYH5VGBvLkLcAZwIHmiSDVrIxs7m-2FKUvho8-3DDepk_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFS50nIIoRNAwurTC-2FcNtUJj4h94Jw3Tm3KPrUG1wd1Qo3GkkXRUiNlJ44ZQ8wSrt5MfN1jIRjHMBmunCKb50jX48keXDThIyZmREyqLiYaj6hgJDRImJ-2FPM46-2BNPybyca4fmNr7Gmugvt2Z9L7xT75Qg-2FmaHxQ-2F3yVG9WVMRXxw-2FYOiAxtf-2BfytZaRcAmS2I4RG0maoI7a6XX6nBzLR5E3Oq46kqQdAzdMBV791U-2F9jKD1-2BhbeISf2v7Pp5KMNwtskO1qdPrkreJyJBA9RICTeraQoxa5bEB2zgt6IkmRd4D)| Turkey (http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5zKV9cS8vnMPnww9Mx4FWpQ971n1t-2FCDHQiM3cLwm7zg-3DJX74_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFf-2B4Nmty2Km7HiurVfsKWZ5kTScoYalK9Kmbacw9YlHioQBHAV1LzUfl4fDZR-2FDc0nT5udXBrYsnigEWgTAHSh5Goik5QRR7Nc6ya8SK43EMDcC0UmngzQBuZfF0mMzvrL8Gj9r-2FwQqFHXPDCS1VqRCHqx5Yz2FBR9pBaapi5eCd9uf-2FJwnsMOvOCwgtu-2FVNl9IJPjMKBPfDfdTrzDytnN1eJaSIYxwSqH-2FT2UcqTclh9bHOB03xURVJA8xog7xkHeeYHET5pG0pFgAhOMbkIozSZw9HSok2f-2B2IFCQ0l-2FCu)| Norway (http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5EQ7cy4q2Xfbs-2Bb9XjWXRjAaKzA8yDtknKEByBej5iQs-3DXDHO_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFVubRrd4dMnwP9LfBHiW5s2lJbSIQq8e98QQVNzAH4SjwHxV7MvL261J3JXAafVOXoT7mLpJY87GonhoRjeG-2FNhVwAS4Il1BHqzjYnVR-2BC6Rs1vJrfOyESoIEEhI6f-2BRGRqzPGskCry7a11bKQoxaFIThHDKWQ0Pfdg0jUiqzDoVVQtcXlew0lITAqwPzq1H0UK43PnB43fQ8OqAuem0nB2VRAOQw6pPEFsBBwuw8X0SLpHrBiJrJqbJuEkGAz5pQhkJb8JYVTWIz36HM6sLB8zdGMUxjwuGAEPZQLNsyGxX)| Burning Man(http://click.eventive.org/ls/click?upn=u001.UJcRHnbwKn9aEYHlKf2Z1qC5ZyzQVeazYhFGtKJCT00b7ls3P3SOP3p8ZXozdvd5ft3kChCj7OyWYh5WhuQ-2BvJbSIULIx6YpiF0UnGmjcNs-3Dy96l_LyOzlL8IZNjM9i3fQQfGijoMFE-2Bzguo-2FlngIbZ0YshxbAOzuLtxIa0kIzMQjKiNzQXKa-2FV8-2BSNB0auq2nvgaFSm7UI9XM-2BZJQ2ySOna0NnZLSMjim9Rt0EQkFaeEFxF5-2FTm25Tfh9y1t1m-2BNFro-2F0YJIoJjNNKYABBWcUkIIACmbPTXuF3izKQlWo9xePKlaQn8ACznQPBJ2TRT5id443jSC9GgzNaSe-2Bjtsax8-2F4nV-2FO14K-2BHa0vtfWVrsUc7sYRwoxdRVG7n2Gq234tloSBYkEFGGSm9TxsG2NQssD2eLKg40IjcUZXKIGVbOrtTH6T2HGMQaqPhXX3FgWkVZVe19pQ01eDMAYEmHo1cRp1-2F2FzdTjEO0jpCj7ASL-2B2NfT)

All seven episodes can be unlocked for free with an All-Access Pass.(https://perfectsweat.eventive.org/passes/buy)

With an All-Access Pass, you can either order each episode individually for free, or you can watch all episodes in one place at the following link:
All Episodes + Bonus Content (All-In-One)(https://watch.eventive.org/perfectsweat/play/669941aebb6f8d003a4b0fa8)

Question 3

How Long is the Series Available?

Accepted Answer

The series with bonus content like the live panel discussion and episode Q&A's are available for a limited time exclusively on Eventive. All content was originally available beginning June 8th for one month only, but we've extended availability until further notice. We've also extended the watch windows so that viewers have more time to watch all the episodes and bonus content.

Question 4

How Many Times Can I Watch an Episode?

Accepted Answer

You can watch the episodes and bonus Q&A content as many times as you like . Note: The episodes are now available for 90 days from the time you first begin watching.

Question 5

What Do I Do If It Says, "Content Cannot Be Accessed By a Proxy Server"

Accepted Answer

Some viwers when clicking "Watch Now" receive a message  "content cannot be accessed by a proxy server".

VPNs and Proxy Servers are denied access and users will have to switch them off to access content. If you don't have a VPN, your service provider might be using proxy servers and this happens for some individuals with internet service providers that trigger Eventive's VPN anti-piracy security.

If that happens to you, please contact the Eventive Audience Experience team directly at the following link: https://watch.eventive.org/help?chat=1 (https://watch.eventive.org/help?chat=1)<- then, go to the "launch live chat support" button at the bottom.

They can work with you to whitelist your IP triggering that message that blocks viewing the videos, so that you can begin watching.

Question 6

What Can I Do If I'm Having Trouble With My Order or Accessing the Episodes?

Accepted Answer

If you are having any issues purchasing the all-access pass, or individual episodes, or have problems accessing or watching the series, contact the Eventive Audience Experience team directly at the following link: https://watch.eventive.org/help?chat=1 (https://watch.eventive.org/help?chat=1)<- go to the "launch live chat support" button at the bottom and explain to them the issue(s) you are having. The audience experience team members at Eventive will then begin working with you on resolving your issue as quickly as possible.

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